FAQs
Do you edit all of our photographs?
Yes, I do! Every image that you receive has been edited, one at a time.
Can you hold a date for me?
To be fair to everyone I can't "hold" a date without a deposit. I accept bookings on a first come/first serve basis
What if I need to postpone?
Life happens and I get that - just be fair and give decent notice in advance.
When a client postpones or cancels I lose money in very real terms because of other clients I could have allocated that spot.
So please - as soon as you can - give me a call and we can re-schedule.
P.S. Postponing on the day of the shoot is not considered fair unless you have a real
emergency
Can our family and friends take pictures with their cameras?
I do request that no other cameras or smartphones are allowed at the photo session, as i prefer no distractions. All eyes and attention facing me in your images
Do you offer discounts for off-season or non-Saturday events?
Occasionally discounts are available but are based on time of year, my travel schedule, and availability. If you have concerns about your budgetary needs, please do not hesitate to contact me and let me know
If I need to cancel my photo shoot, is the deposit / retainer fee refundable?
The deposit fee/retainer fee is non-refundable. The deposit guarantees that I'll hold the date exclusively for you and once you've booked your shoot, I do turn down all other shoots for that time frame
Cancellation refunds as follows:
50% of your invoice is non refundable under any circumstances
Are our digital files watermarked?
They are not. The high resolution files do not bear any watermarks. I do however ask that you use the low resolution watermarked files for Facebook, Instagram and other social media platforms
Do I receive the RAW, unedited files?
I do not release any RAW or unedited images. I take great pride and care in editing each photo individually, and do not allow any person or entity to view or edit any RAW images that I have personally captured
How many photographs will I receive?
The number of photographs that you'll receive will depend on your chosen photography package.
The number of photographs will also depend on your own, desired budget, should you decide not to choose my photography packages.
Should I come to your premises to view my photos?
No, that won't be necessary. Your images will be delivered online and everything is
downloadable.
In a event where the client has requested non-digital photo-prints, such as photo albums, photo books, etc. I will personally deliver the images myself (if the client resides/is based close to my premises), or have the images delivered via courier services (if the client resides outside of Johannesburg)
If our event is running late, will you stay later than you were scheduled?
Surely! I do have an overtime rate and it goes into effect only with your permission and
approval that I continue coverage. I'll bill you for those hours after the event
Do we need to feed you at the reception or event?
It would be really kind if you did. Feeding me ensures I stay cheerful, mobile, and that I don't faint from starvation. I prefer to be fed when you are fed, not afterwards, because when you're eating you're not at your most photogenic. And when you're done, I want to be done as well to continue your coverage.
How much do you charge?
All my pricing is available online, on this website. Please feel free to check out all the prices on my PRICING PACKAGES page
How much deposit do you require? When is it due?
A 50% non-refundable deposit is due at the signing of the contract, before all the shooting takes place. The remaining balance is due once all the images are edited and ready for delivery
What is your refund/cancellation/rescheduling policy?
In any event where I become too ill , injured, or am unable to shoot your photo-session due to unforeseen circumstances, I will supply a replacement photographer. If the replacement photographer is not available, we either reschedule your photo-session, or fully refund any payments that have been received for the photo-session
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